Complaints Policy

Introduction

Train Together Limited is committed to protecting and respecting your privacy and this policy demonstrates our commitment to protecting your personal information. This statement explains how we collect, process, and use personal data information that (a) we collect from you and (b) you provide us including how we learn about you from your visit to our website.

The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) is a new regulation which replaces the Data Protection Regulation (Directive 95/46/EC) The Regulation aims to harmonise data protection legislation across EU member states, enhancing privacy rights for individuals and providing a strict framework within which commercial organisations can legally operate.

Even though the UK has expressed its intention to leave the EU in March 2019, the GDPR will be applicable in the UK from 25th May 2018. The Government intends for the GDPR to continue in UK law post Brexit and has also introduced a Data Protection Bill to replace the current Data Protection Act in due course.
Your new rights under the GDPR are set out in this notice but will only apply once the GDPR becomes law on 25th May 2018.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Controlling Data

For the purposes of data protection, and to ensure we meet the legislation in force, the data controller is Train Together Limited, 3 Gilmour Close, Leicester LE4 1EZ. Train Together is a company registered in England and Wales (Company Registration Number 07449097) and on the Data Protection Public Register (Company ICO Number Z254055).

Our GDPR Data Officer is Huzaifah Patel and can be contacted on (0116) 235 8000 or by email data@traintogetherltd.co.uk

As part of our ongoing commitment to keep you informed, our Privacy Notice sets out how we store and use your information. We encourage you to read the Privacy Notice in full.

However, to summarise, we will:

• Always use your data within the law
• Never sell your data
• Always respect your wishes about how you would like to be contacted.

Our postal address is should you wish to contact us is:

3 Gilmour Close,
Beaumont Leys,
Leicester,
LE4 1Ez

We can be reached online at www.traintogetherltd.co.uk or phone (0116) 235 8000

Telephone Communication

Please be aware that your call may be recorded for training and quality purposes.

Information Security

Train Together Limited is committed to protecting your personal information in accordance with the Data Protection Act and GDPR Regulation. This Privacy Notice explains how your personal information is processed and used by Train Together Limited and for what purposes it is held. Train Together Limited is a private training provider, working with academies, schools, commercial companies and organisations such as local authorities. As such, Train Together Limited takes information safety seriously and as such we ensure your data is stored and processed using appropriate technical and organisational methods to ensure we comply with all relevant data protection legislation.

Who else do we share your information with?

Where we share data with external parties, all transfers of data are completed using secure methods to mitigate against the risk of any data being accessed by unauthorised persons. In addition to any specific information provided, at the point of data collection or elsewhere in this notice, we may disclose your personal information to others in the following circumstances and/or for the following purposes:

• Where we are required to do so by the courts or to comply with other legal, statutory and/or regulatory obligations including accounting and taxation requirements
• To prevent and/or detect crime
• For audit and debt collection
• For credit reference purposes (where applicable).

What information do we collect and where does it come from?

We collect personal information:

1. Personal information (such as Title, Full name, Email, Job Title, Local Authority, Telephone)
2. School/Employer Information (such as Establishment, Registration Code)

We collect this information when you:

• Register on our website
• Subscribe to our newsletters
• Complete an online form and/or opt in to receive marketing information
• Provide information using paper forms when you enrol on an apprenticeship or a training programme

We also collect information when you voluntarily complete customer surveys, provide feedback, and participate in any competitions we promote. Occasionally we buy marketing information from legitimate list brokers who collect school contact information from school websites made public.

How do we use your data?

We use personal data to:

• Keep you updated and send you information about our existing and new services
• Give you access to web content
• Send emails to individuals or schools with whom we want to develop or maintain a business relationship in accordance with applicable marketing laws.

We will not process personal information for any further processing other than the purpose it was obtained for. We want to communicate with you in a way that meets your needs and requests. Depending on the preferences you have already expressed, we might communicate with you by post, telephone, e-mail or text.
Where you have consented to receive marketing materials, we will send you information about training programmes and services which may be of interest to you and updates on our training and development products and services. If you have consented to receive marketing, you can opt out or update your preferences at any time by contacting our GDPR Officer or by clicking here.

How long do we keep your data?

We will keep it permanently unless you ask us not to. If you wish to be removed from any or all of our email newsletter mailing lists, you can unsubscribe using the link at the bottom of the email, click here or contact our GDPR Data Officer on (0116) 235 8000 or dataofficer@traintogetherltd.co.uk.

Our website

We do not collect personally identifying information about you when you visit our site, unless you choose to provide such information to us. Providing such information is strictly voluntary.

Any information you provide Train Together Ltd will be held with utmost care. We do not sell, rent, loan, trade or lease personal information collected. Information you provide is used only to answer your queries and to contact you regarding the services and products we provide.

When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. We do this in a way which does not personally identify the visitor.

This enables us to gather statistics on such things as number of visitors to the website, most popular pages, how long people stay on the site etc. This information is used to help improve the website and the user’s experience. We use Google Analytics to collect this information and further information on Google’s privacy policy can be found here.

Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Other websites

Our websites contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.