Level 3 Facilities Management Supervisor

Female worker shake hand with male worker

Realise Your Potential

Lead the Way: The Level 3 Facilities Management Supervisor Apprenticeship

The Level 3 Facilities Management Supervisor Apprenticeship Standard is designed to equip aspiring professionals with the advanced skills and knowledge needed to excel in the dynamic world of facilities management. This programme is ideal for individuals looking to advance their careers in facilities services, offering a blend of practical experience and theoretical learning.

Book a call

iwfm_Recognised Centre_Aqua_RGB-1

Duration

15-Months

Qualification

Level 3 Facilities Management Supervisor Certificate

Learning Style

Live online training, Face-to-face and Online content

Apprenticeship Duties

Every apprenticeship requires learners to develop and gain new knowledge, skills, and behaviours (KSBs). For the Level 3 Facilities Management Supervisor Standard, this has been broken down into 12 key duties.

Duty 1

Overseeing Facilities Functions

Duty 2

Health and Safety Compliance

Duty 3

Customer Service

Duty 4

Sustainable Practices

Duty 5

Environmental and Sustainability Initiatives

Duty 6

Customer Relationship Management

Duty 7

Delivering Facilities Services

Duty 8

Preventing Service Issues

Duty 9

Preventing Service Issues

Duty 10

Budget and Cost Management

Duty 11

Governance and Compliance

Duty 12

Governance and Compliance

End-Point Assessment

Project Report & Presentation

Professional Discussion & Portfolio

Learning Journey

Months 1-3: Establishing Core Competencies

In the first three months, apprentices will build on foundational knowledge, focusing on supporting hard and soft FM functions, health and safety compliance, and ensuring on-site safety through active collaboration with stakeholders. These essential skills set the stage for effective facilities management.
Months 4–6: Developing Leadership and Sustainability

During the next three months, apprentices will enhance their abilities in managing team performance, supporting environmental and sustainability initiatives, and building strong customer relationships to meet KPIs and SLAs. This phase is crucial for nurturing leadership and customer service skills.
Months 7-9: Enhancing Service Delivery and Problem-Solving

Apprentices will then refine their capabilities in delivering daily FM services, resolving customer issues, and preventing service disruptions through effective problem-solving. This period focuses on ensuring high-quality service delivery and customer satisfaction.
Months 10–12: Mastering Financial and Operational Excellence

In the final training phase, apprentices will concentrate on managing budgets, ensuring compliance with governance standards, and driving continuous improvement in systems, processes, and policies. These skills are vital for strategic and financial oversight in facilities management.
Month 13-15: End-Point Assessment (EPA)

The journey concludes with the EPA, consisting of a project presentation and a professional discussion based on the apprentice's portfolio of evidence. This final assessment will demonstrate their comprehensive knowledge and skills, preparing them for a successful career as a Facilities Management Supervisor.

Want to find out more

To get detailed information and comprehensive guidance on the Level 3 Facilities Management Supervisor Apprenticeship, download our full course material . This resource will provide you with everything you need to excel in your apprenticeship and develop essential knowledge, skills, and behaviours for a successful career in facilities management.

Download