Level 2 Facilities Service Operative

Overview
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Realise Your Potential

Build Your Future: The Level 2 Facilities Services Operative Apprenticeship

The Level 2 Facilities Services Operative Apprenticeship Standard is designed to equip aspiring professionals with the fundamental skills and knowledge needed to excel in the dynamic world of facilities management. This programme is ideal for individuals looking to kickstart their careers in facilities services, offering a blend of practical experience and theoretical learning.

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Duration

15-Months

Qualification

Level 2 IWFM Certificate in Facilities Services Principles 

Learning Style

Live online training, Face-to-face and Online content 

Modules

Working in Facilities Services

Health & Safety for Facilities Services

Working with Customers and Others

Sustainability & Environmental Issues

Apprenticeship Duties

Every apprenticeship requires learners to develop and gain new knowledge, skills, and behaviours (KSBs). For the Level 2 Facilities Services Operative Standard, this has been broken down into 10 key duties.

Duty 1

Support Compliance

Duty 2

Address Risk

Duty 3

Customer Service

Duty 4

Sustainable Practices

Duty 5

Maintaining Soft FM

Duty 6

Continuous Improvement

Duty 7

Front-of-House

Duty 8

Support Hard FM

Duty 9

Develop Competence

Duty 10

Support Projects

End-Point Assessment

Knowledge Test

Interview

Observation

Learning Journey

  • Months 1-3: Foundation and Compliance

    Begin with the "Working in Facilities Services" unit, focusing on health and safety. Apprentices will support compliance with health and safety legislation and address FM-related risks. They will develop skills in SOP compliance and risk management, essential for maintaining a safe and secure environment.

  • Months 4-6: Customer Service and Sustainability

    Continue with "Health and Safety for Facilities Services" and "Working with Customers and Others in Facilities Services." Apprentices will enhance their customer service skills, ensuring effective service delivery. They will also promote sustainable practices and gather FM-related information for continuous improvement. This phase builds strong foundations in customer interaction and environmental response.

  • Months 7-9: Advanced Operations and Development

    Apprentices will focus on advanced operations, delivering front-of-house services, and supporting hard FM functions. They will develop competence in professional development and project support, ensuring they can handle complex tasks and contribute to organisational growth.

  • Months 10-12: Consolidation and Preparation

    In the final months, apprentices will consolidate their learning, review all units, and prepare for the End-Point Assessment (EPA). This phase includes completing outstanding tasks, receiving feedback, and ensuring readiness for the final evaluation.

  • Month 13-15: End-Point Assessment (EPA)

    The journey concludes with the EPA, which includes a structured interview, multiple-choice test, observation, and portfolio review. Apprentices will demonstrate their proficiency in communication, technical skills, and professionalism, ready to make significant contributions to their employer's facilities management team.

Want to find out more

To get detailed information and comprehensive guidance on the Level 2 Facilities Services Operative Apprenticeship, download our full course material . This resource will provide you with everything you need to excel in your apprenticeship and develop essential knowledge, skills, and behaviours for a successful career in facilities management.

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